What Happens if Your Vehicle is Damaged in Transit?

Learn what to do if your vehicle is damaged during transit, including how to report and resolve the issue.

Sina Fani
Sina Fani
Sep 24, 2024
Sep 24, 2024

At SteerMate, we take every precaution to ensure your vehicle is handled safely. However, if your vehicle is damaged during recovery or transport, here's what you can do:

  1. Report the Damage: Immediately after the service, you can report the damage through the app by selecting "Report Damage" in your service history. Provide photos and a description of the issue.
  2. Damage Review: Our support team will review the incident and contact you within 24 hours for further details.
  3. Insurance Coverage: SteerMate’s insurance policy covers damage incurred during transport, and we will work with you to resolve the matter quickly.
  4. Repair or Compensation: If the damage is confirmed, SteerMate will either arrange for repairs or offer compensation based on the severity of the issue.

Our top priority is making sure your vehicle is transported securely and resolving any issues as swiftly as possible.