Handling Refunds and Disputes

In the rare event that you need a refund or want to dispute a charge, SteerMate is here to help. Follow these steps to resolve the issue:

1. Requesting a Refund: Navigate to the "Help" section of the app and select "Request a Refund". Provide your service details and the reason for your refund request.
2. Refund Processing: Once submitted, your request will be reviewed by our team. Refunds are processed within 3-5 business days if approved.
3. Disputing a Charge: If you believe you were charged incorrectly, use the "Dispute a Charge" option in the "Help" section. Provide supporting details, and our team will investigate.
4. Outcome Notification: You’ll receive a notification via the app and email regarding the outcome of your refund or dispute.
5. Contacting Support: For urgent refund or dispute queries, you can contact our support team via the "Help" section or call our hotline directly.

Our goal is to resolve all disputes and refunds quickly to ensure a smooth experience for you.